Privacy Policy
Last updated: November 2025
1. Introduction
Welcome to GenEssence AI (“we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website https://genessenceai.com and our related products, services, and AI‑powered tools (collectively, the “Services”).
By using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.
2. Who We Are
GenEssence AI
Rietgors 1, Eemnes, 3755 GA
Utrecht, The Netherlands
Email: [email protected]
We operate in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch and EU data‑protection laws.
3. Information We Collect
We collect the following categories of personal data:
User Inputs & Conversations – messages, questions, and content you provide to our AI tools or chat systems.
Contact Information – such as your name, email address, or phone number when you sign up or contact us.
Payment Information – billing details processed securely through our payment partners.
Usage & Analytics Data – interactions with our platform, including timestamps, browser type, and device data, used for analytics and performance improvements.
4. How We Use Your Data
We process your data for the following purposes:
Service Delivery – to provide, maintain, and personalize our AI‑powered tools and customer experiences.
AI Training & Improvement – to enhance and fine‑tune our AI models while applying anonymization and ethical safeguards.
Marketing & Outreach – to send relevant updates, offers, and insights (you may opt out at any time).
Analytics & Performance – to monitor platform performance and improve functionality.
Legal Compliance – to meet regulatory obligations or respond to lawful requests.
5. Third‑Party Services We Use
We partner with trusted third‑party service providers who help us operate and improve our Services. These may include:
Go High Level – customer relationship management and automation.
OpenAI – AI model processing and responses.
Grok – conversational and AI‑based integrations.
Twilio – communication and SMS automation.
BuildMyAgent – chatbot and AI assistant management.
Each third‑party service processes data in accordance with its own privacy policy and complies with applicable data‑protection standards.
6. Data Retention
We retain your personal information for as long as your account remains active or until you request deletion.
Data necessary for legal or accounting purposes may be retained longer as required by law.
7. Your Rights
Under GDPR and other privacy regulations, you have the following rights:
Access – request a copy of your personal data.
Deletion – request that we delete your personal information.
Opt‑Out – withdraw consent from marketing communications.
Restriction – request limits on certain processing activities.
Complaint – file a complaint with your local data‑protection authority.
You can exercise these rights by contacting [email protected].
8. Data Security
We use encryption, secure connections (HTTPS), and restricted access to protect your data against unauthorized access, disclosure, or misuse.
While we strive to protect all information, no system is entirely secure, and we encourage users to exercise caution when sharing sensitive data online.
9. International Data Transfers
Your data is not transferred internationally. All processing occurs within the Netherlands or the European Union.
10. Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us for prompt removal.
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website with the effective date clearly shown.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Privacy Contact:
Damay Goos
Email: [email protected]
Address: Rietgors 1, Eemnes, 3755 GA, Netherlands