Terms of Service
Last Updated: November 2025
Welcome to GenEssence AI ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website https://genessenceai.com and our associated products and services, including AI-powered receptionists, chatbots, automation tools, and lead generation platforms ("Services").
By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please do not use the Services.
1. Eligibility
Our Services are intended for business use only. You must be a legal entity or authorized representative of a business to use the Services. By using our platform, you confirm that:
You are authorized to act on behalf of the business entity.
You are at least 18 years of age.
You are not located in a country subject to export restrictions or sanctions.
2. Description of Services
GenEssence AI provides tools and systems to support:
AI-powered virtual receptionists
Smart chatbot automations
Lead generation and reactivation workflows
Our Services include software platforms, AI-based tools, and integrations with third-party services.
3. Account Registration
To use some features, you may be required to register for an account. You agree to provide accurate, complete, and current information and to keep your account credentials secure.
We reserve the right to suspend or terminate your account if we suspect any unauthorized or unlawful activity.
4. Payment Terms
We offer subscription-based services, one-time purchases, and free trials.
Billing occurs monthly unless stated otherwise.
All sales are final. We do not offer refunds.
You may cancel your subscription at any time, effective at the end of the current billing cycle.
We reserve the right to cancel your access to the Services at any time, for any reason, with or without notice.
5. Acceptable Use
You agree to use the Services lawfully and in accordance with these Terms. You must not:
Use our Services for illegal, fraudulent, or harmful purposes.
Attempt to generate, distribute, or enable content that is discriminatory, defamatory, or offensive.
Use the Services to infringe upon the intellectual property rights of others.
Attempt to gain unauthorized access to systems or networks related to the Services.
We reserve the right to suspend or terminate accounts involved in prohibited behavior.
6. Intellectual Property
Our IP:
All rights to our software, AI models, interfaces, content, designs, branding, and platform infrastructure are owned by GenEssence AI and protected under applicable IP laws. Nothing in these Terms transfers ownership to you.
Your IP:
All data, content, and materials you submit or upload, including customer lists, prompts, and brand assets, remain your property. We will only use this data as needed to deliver and improve our Services.
AI Output:
You retain rights to AI-generated outputs provided by the platform, except where such outputs are derived from proprietary internal training data. However, you are solely responsible for reviewing and using AI outputs appropriately.
7. Modifications to Services
We may update, change, or discontinue parts of the Services at any time without liability. We will make reasonable efforts to notify you of material changes in advance.
8. Disclaimers and Limitations of Liability
AI-generated content may be inaccurate, incomplete, or biased, and should not be relied on without human review.
We do not guarantee specific results from using our Services.
The Services are provided “as is” and “as available” without warranties of any kind.
To the fullest extent permitted by law, GenEssence AI shall not be liable for indirect, incidental, consequential, or special damages, including loss of profits or data, even if advised of the possibility.
9. Termination
You may cancel your use of the Services at any time. We reserve the right to suspend or terminate access for:
Breach of these Terms
Abuse or misuse of the platform
Legal compliance or risk mitigation
Upon termination, your access to Services will be revoked. We may retain certain data for legal or operational purposes.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of The Netherlands, without regard to conflict of laws principles.
Any dispute shall first be attempted to be resolved informally. If unresolved, disputes shall be settled through binding arbitration under Dutch law, with proceedings held in Utrecht, Netherlands.
11. Privacy
Your use of the Services is subject to our Privacy Policy, which outlines how we collect, use, and protect your data.
12. Contact Us
For questions, concerns, or legal notices related to these Terms, contact:
GenEssence AI
Attn: Damay Goos
Rietgors 1, Eemnes, 3755 GA, Netherlands
Email: [email protected]
13. Updates to These Terms
We may update these Terms from time to time. The “Last Updated” date at the top reflects the latest version. Continued use of the Services after changes constitutes acceptance.